hands-on care

optimizing the body's natural healing mechanisms

Combining 'hands-on' manual treatment and key exercises to treat a range of muscular, joint and neural problems.

reduce pain
aid repair

What is physiotherapy?

Physiotherapy is a comprehensive treatment that combines 'hands on' manual treatment and key exercises to treat a range of muscular, joint and neural problems. Physiotherapy aims to reduce pain and aid repair of damaged tissues by optimizing the body's natural healing mechanisms. Our ultimate aim is to ensure that you return to your normal routine, be that work or sport, as soon as possible. Research has shown that prompt physiotherapy assessment and treatment may help the recovery of many of the conditions treated. Even if you have been suffering for years, physiotherapy can help to change habits, lifestyle and both general and specific muscle/joint fitness, that may reduce pain.

Why see a physiotherapist?

Physiotherapists have an advanced understanding of anatomy and pathology and enrich their skills through ongoing post graduate education. Physiotherapists are registered with the SASP (South African Society for Physiotherapists), HPCSA ( Health Professions Council of South Africa) and BHF (Board of Healthcare funders) which maintains a high standard of ethics and professionalism.

Will my medical aid cover the costs of physiotherapy?

Each medical aid scheme is unique, it is up to the member of each insurance scheme to know their benefits. Generally, physiotherapy is covered *100% for patients who are hospitalised excluding, unfortunatly, GEMS who have a pre-authorisation system for hospital treatment*. Patients who come and see us in the rooms need to know if their insurance will pay. Many medical aids have a separate benefit for physiotherapy and others use the same funds that you would use to see your doctor to pay for a visit to a physiotherapist. Once these funds are exhausted, the member will be liable for the cost of the treatment. For more information please see our section on rates and appointments! Please note that we will endeavour to claim for the treatment on your behalf but if your medical aid does not pay for any reason, *you, the patient, will always remain liable for your account!*

What should I wear?

The area that we will be treating will need to be exposed. Where possible, wear something comfortable. We will provide you with a pair of shorts and/or a gown if it is necessary for the particular treatment. You are welcome to bring your own pair of shorts.

Please note that your physiotherapist does not want you to feel uncomfortable. Only as much as is needed for an effective treatment will be exposed. If at any moment you feel uncomfortable please inform your therapist.

Do I need a doctor's referral?

No. Physiotherapists are first contact practitioners (primary care providers) so you don't need a referral from your doctor. It is wise to contact your medical aid for an authorization number.

How long does a session last?

Lung and sinus treatments: 30-45min depending on the condition

Other treatments (e.g. back, shoulder, knee): 45-60min depending on the condition

What do I need to bring on my first visit?

Please bring the following items if you have them:

  • Any X-Rays, scans or other tests
  • Your medical aid card (if you have one)

If you are a WCA (Workmans Compensation) patient you need to bring:

  • A doctors’ referral
  • A COIDA claim number from the Compensation Commissioner
  • COIDA claim details, including 1st medical report and contact details of your employer
  • Copy of your green id book

How do I pay?

We are contracted in to all South African Medical Aids, thus we claim directly from them on your behalf. For private patients payment is required immediately after your consultation. We accept cash, credit and debit cards as well as cheques. WCA will also be claimed directly if all documentation is in order.

Is there a Cancellation Policy?

Yes, a cancellation fee may be charged at the discretion of the physiotherapist for unkept appointments.

Are certain physiotherapists 'specialists'?

There are various courses available in the different fields of physiotherapy. A physio can therefore 'specialise' in a certain field by doing the specified courses related to the field. Another option for the physio is to do a Masters and/or PhD in a certain field, resulting in the physio being knowledgable in that field. The physio may not, however, advertise him/herself as a specialist.

Do I need physio after I've been in hospital?

This will depend on the reason for hospitalization. If the patient sustained a fracture and underwent surgery, then rehabilitation post-operatively will be necessary for optimal long term recovery. For pulmonary complications, a physio can also be seen. The best advice is to ask the physio in hospital whether out of hospital physio is required.

What is the difference between Biokinetics, Chiropractic and Physiotherapy?

  • A biokineticist is a specialized exercise therapist that aims to improve a person’s quality of life through individualized assessment and exercise prescription in both acute and chronic pathology as well as in performance enhancement.
  • Chiropractors focus on the nervous system and adjust the spine to correct misalignments and nerve interference. Their adjustments are specific, high velocity, low amplitude adjustments that resets the misfiring nerves around a joint complex, releases endorphins and enables the body’s healing process to occur.

Physiotherapy is also concerned with rehabilitation but involves more hands-on work. Physiotherapists look at the bigger picture. They look at your symptoms, assess the extent of the injury as well as the cause of the problem and use a number of techniques to control pain and swelling, restore normal movement around the joint and then initiate rehabilitation.

Is physiotherapy synonymous with Pilates?

Not necessarily. The two work well together in terms of rehabilitation and the patient will, on most cases, benefit from Pilates as part of a rehabilitation program.


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